Help & guides

Straight answers.

Plain-language guides to onboarding, running your business on Safewire, staying safe, and the rules we build to — written to be read before you need them.

Getting started

What you'll need to onboard

The exact documents for your country and business type — pick your branch and gather everything before you apply.

Merchants

Running your business

Set up your team from a spreadsheet

Shops, terminals, and staff imported from one template — checked line by line before anything saves.

Merchants

Security & scams

The lookalike address scam

Scammers create wallet addresses that look identical to ones you already trust, then wait for you to copy the wrong one. How the con works, and how Safewire protects you from it.

Everyone · Reviewed 26 August 2026

Compliance & regulation

Regulatory framework

The money-laundering and travel-rule regimes Safewire is built to, what each one requires, and how a payment is assessed against them.

Everyone · Reviewed 22 August 2026

Can't find what you need?

Tell us what you're trying to do and we'll point you at the answer — or write the guide.

Talk to us